At North Quest, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, please review our Returns and Refunds policy below.
1. Eligibility for Returns
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Livestock: Due to the nature of livestock sales, we do not accept returns on animals. Please ensure you are confident in your purchase before placing an order.
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Vegetables, Grains & Cereals, and Shea Butter: Returns are accepted within 7 days of receipt if the items are unopened, unused, and in their original packaging.
2. Return Process
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team at info@northquestgh.com within 7 days of receiving your order. Provide your order number and the reason for the return.
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Return Authorization: Upon approval, you will receive a Return Authorization Number and instructions on how to return your item.
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Packaging: Carefully package the item to prevent damage during return shipping. Include the Return Authorization Number on the package.
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Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
3. Refunds
- Refunds will be processed within 14 days of receiving the returned item.
- The refund will be issued to the original payment method used during purchase.
- Please note that shipping fees are non-refundable.
4. Exchanges
Currently, we do not offer exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and will either replace it or issue a full refund, including any shipping costs.
6. Contact Us
If you have any questions or need assistance with the return process, please contact us at:
North Quest
info@northquestgh.com
Thank you for shopping with North Quest! Your satisfaction is our priority.